Director, Client Solutions
Shaw Industries Group, Inc.
Manufacturing, in and of itself, is a service to humanity. I’m drawn to the creativity and innovation around making something that enhances a human’s life. I’m passionate about enabling the connections that manufactured goods and services create between people, the experiences. Not only do I support the creation of an amazing product, but I’m also supporting and contributing to a tangible experience, whether it’s the feeling of comfort when stepping on a soft rug on a cold morning, or watching a toddler crawl across a shiny hardwood floor. I contribute to that moment, that experience, that memory.
In late 2018, Tracy led a small team working to align Shaw’s supply chain to focus on a centralized customer metric called On Time In Full (OTIF). This initiative was critical to unifying the many silos that are inherent within an organization as large as Shaw. Before OTIF, Shaw’s performance was in the low 60 percent range. With the OTIF metric now in place thanks to Tracy’s hard work and skilled project management, Shaw is performing consistently in the 95 percent range for its fastest-growing category. This change has reduced Shaw’s overall spend on service and service recovery by $1 million annually, and it’s only one example of the tremendous value Tracy has brought to the company.
Tracy is a founding member of the Women’s Innovation Network (WiN) at Shaw, a network of communities, mentorship programs and engaging leadership discussions relevant to professional women. In addition to co-founding and organizing WiN, Tracy has been active as a mentor within the network. Tracy’s mentees praise the mentoring environment Tracy fosters, saying that they are able to freely discuss passions and ambitions, knowing that Tracy truly wants to help them achieve success.
Recently, WiN members saw the need for a mentorship program at the high school level, particularly for young women who might not have encouraging and successful female role models. A team from WiN began working with the Chattanooga Girls Leadership Academy (CGLA), offering one-on-one mentorships with juniors and seniors. Tracy oversaw the pairing process, matching each young woman with a female Shaw leader for an eight-month mentoring relationship including events around innovation, STEM and professional development. These mentorships were incredibly impactful, with many lasting well beyond the eight-month program. Due to the efforts of Tracy and other dedicated WiN members, the mentees will be better able to reach for their dreams.