Case Study: Confidential Hotline – Intel
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Diversity is key to Intel’s® evolution and is a driving force for continued innovation and growth. Workers, particularly women and minorities, were leaving Intel. In response, Intel launched WarmLine, a confidential employee hot line where employees are paired with case managers to resolve any workplace concerns or struggles before they quit. The hot line is run by case managers on Intel’s® Global Diversity and Inclusion team.
Originally started to help build retention and resolve workplace concerns or struggles, it has also helped Intel® achieve its goal of having its US workforce mirror the diversity of the entire US workforce.
Best Practices
- To maintain confidentiality, case managers get an employee’s approval before reaching out to anyone else to help fix an issue.
- Utilize your employees’ experience and training.
- Review metrics regularly and utilize to further D&I practices.
