Daisy Sun
Regional QA Manager, Asia
Kennametal Inc.

“Manufacturing made my dream of engineering become true. From 30 years experience with manufacturing, I grew from a process engineer to senior engineer, then China quality manager, and Asia quality manager. I treat challenges as opportunities, learned from failure. The rapid development of manufacturing provides me with more opportunities and success.”

An essential part of Kennametal Inc., Daisy manages the Asia Pacific Quality Assurance department with oversight of process control, validation and certification of products and processes by implementing ISO9001 quality management system and Kennametal K100 program. Her career has blossomed from basic inspection at one site to management of several locations. Her environmental health and safety programs, implemented 10 years ago, remain a foundation for China safety programs today.

Daisy’s multilingual skills have created an essential communication channel between Asian customers, global engineering and manufacturing groups. On several occasions, she travels to the Americas or Europe to resolve customer issues. Even in her second language, Daisy leads cross-functional teams to drive customer satisfaction. As Kennametal implemented SAP-based Customer Resource Models, Daisy assumed the responsibility of administering and assigning customer inquiries. Her internal process of evaluating returned products greatly reduced lead time providing customers timely and accurate solutions.

An excellent mentor and role model, Daisy developed training and coaching programs for engineering and quality personnel leading to promotions of numerous employees. Daisy’s management and mentoring of Asia quality personnel has created a future pipeline of talent and a consistent focus on development.

Daisy has a love of children that extends into the community. One of her most gratifying accomplishments took place when Daisy visited a Tianjin hospital. There, she met a young girl hospitalized with cardiac arrest. Daisy initiated and led a fundraising campaign for this young girl, and with those funds, doctors completed a successful heart surgery. She has also donated money to “free lunch” programs so less fortunate school children can eat lunch during the school day. Within Kennametal, Daisy has implemented Kennametal’s “Protecting our Planet” project in the Tianjin plant, focusing on energy savings and improved water quality. Her colleagues, friends and family see her as a role model for giving and kindness.

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