Melissa Coon
Manager, Supply Chain Operations
Harley-Davidson Motor Company
Kansas City, MO

“Through manufacturing, I have the opportunity to directly influence the delivery of amazing, quality products to customers. What is truly inspiring is the collective effort that is vital to achieve greatness in manufacturing. The contribution of each pillar of the organization brings unbelievable power to achieving a world-class manufacturing system.”

Melissa has developed a culture of performance and accountability while improving overall employee engagement in her role as manager. On taking the role, she quickly assessed the culture and performance of the department and recognized that metrics, expectations, and standard processes were not clear. By working on forming team relationships, building connections, and clearly communicating, Melissa eventually enabled a change in culture that ultimately has resulted improved responsiveness and decreased time to resolution for supply issues.
The conditions for this cultural shift, with employee turnover very high, made the effort still more challenging.  She was able to maintain morale within her current staff and attract talent with enhanced industry experience, earning the respect of colleagues and management.  Melissa has been leading people for just one year, but demonstrates skills beyond that with her focus on people development, technical aptitude and dedication to process excellence. 
Melissa is committed to mentorship to develop talented staff from within the organization.  She is also driven to help to attract other women to a career in manufacturing. When recruiting and hiring externally, Melissa has been an asset in attracting female talent into positions traditionally dominated by males. She is a role model with a reputation of excellence.
Melissa is very passionate about working to better the community in which she calls home. While in Milwaukee, she was active with Junior Achievement, and since moving to Kansas City has been instrumental in Habitat for Humanity and with a local women’s shelter.

© 2019 Manufacturing Institute
733 10th St. NW, Washington, DC 20001