Cynthia Jones
Site Director, Memphis Logistics Center
Pfizer, Inc

“The economic strength of the world is measured or judged from the development of manufacturing industries. With supporting the global supply chain network of a major pharmaceutical company, I understand the enormous responsibility of making medicines available and impacting people’s lives on a daily basis.”

As a dedicated Pfizer employee of 20 years, Cynthia has held roles of increasing responsibility throughout her tenure with the company. Most recently, she managed all shipping and logistics operations at Pfizer Rocky Mount, the largest sterile pharmaceutical manufacturing plant in the United States, but has since been promoted to Site Director of the Memphis Logistics Center.

Cynthia effectively engages her workforce through daily communication meetings, "huddle boards" to track area performance, and leading by example. Her emphasis on accountability, quality and safety has resulted in reduced distribution expenses year over year, a 20 percent overtime reduction, and a safety culture that has achieved more than 1,000 days without an accident. As a result of her success at Rocky Mount, Cynthia was promoted to run the Pfizer Logistics Center in Memphis, TN.

Pfizer Rocky Mount utilizes a Rotation Development Program (RDP) in which college graduates can spend two years on job rotations in quality, operations and technical roles. Cynthia routinely serves as a mentor in the program, holding routine one-on-one coaching sessions with her mentees to provide general insight and advice. RDP program administrators routinely offer positive feedback on Cynthia's role as a program mentor.

Cynthia’s team routinely leads the way for community donations and volunteering for outreach events. Whether an effort involves collecting donations for hurricane and flood victims, providing toys to kids at Christmastime, or assisting with special event days outside of work, Cynthia is always there and can be found encouraging her team to participate. Outside of her role at Pfizer, Cynthia loves supporting her alma mater, North Carolina Wesleyan College, where she serves on the Board of Visitors. She also works with the North Carolina Wesleyan College Athletic Bishops Club, helping to set direction for the college and its athletic programs.

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