Vice President Americas Mechanical Operations Center - Aerospace
"I am passionate about the challenges and rewards of driving lean transformation though an organization. Continually eliminating waste yields higher efficiencies, better quality, and most importantly an aligned and engaged workforce. I enjoy watching the newly empowered teams step up and continue the improvement journey on their own."
Heather has focused on empowering her team through participative decision making, inclusive strategy planning, and the establishment of standardized processes. The result is a capable and informed set of leaders in each of her facilities who are ready to take on more responsibility. She was effective in developing a regional strategy that contributed to key business areas including manufacturing lead time reduction, safety, and engagement. Over the years, she achieved significant improvement in engagement by focusing on team building, compensation strategy, career development, and recognition programs.
Heather continually mentors her team in various ways including the team lead development strategy, an approach that’s driving engagement across the workforce by yielding career advancement opportunities for hourly personnel while refocusing the workload for supervisors and manufacturing engineers. Heather was a mentor in Caterpillar's mentoring program since 2011 and mentored five employees. She helped them identify goals and grow their talents. Heather also worked with teams to improve teamwork and communication.
She serves on the boards of several company, community and educational institutions, both to broaden her knowledge and serve as a Caterpillar brand ambassador. Among other efforts, she is on the boards of the Salem Chamber of Commerce, Winston Salem Industries for the Blind, Winston Salem Business Inc Foundation, Forsyth Technical Community College, University of North Carolina Information Systems, and Supply Chain Management Department (2015-2015) and is the Founder and Chair of the Business Advisory Board of Kennedy High School. Heather also received the 2015 Women in Business Award for the Piedmont Triad area including spotlight publication in the Triad Business Journal in April 2015.